Terms of Use & Sale

These Terms of Use and Sale (“Terms”) govern the use of the Rupture mobile app (the “App”) and the subscription to Rupture+ (the “Rupture+ Offer”), published by BAUGEY MATHEO (DEVOLIM) (“DEVOLIM”, the “publisher”, “we”). Any installation or use of the App implies full and unreserved acceptance of these Terms. If you do not accept them, do not install or use the App. This is a courtesy translation; in case of discrepancy, the French version prevails.

1. Publisher

2. Definitions

• User: any natural person installing and using the App.
• Free version: the version of the App supported by advertising, giving access to the core service.
• Rupture+ Offer: an optional paid offer (auto-renewing subscription) giving access to additional features and to the App without ads, under the terms of Article 10.
• Glow: the App's conversational companion, based on a generative artificial intelligence model provided by a third party.
• User Content: any text, message or data entered by the User in the App (journal, letters, messages to Glow, etc.).
• Platforms: Apple's App Store and Google's Play Store, through which the App is distributed and the Rupture+ Offer sold.

3. Acceptance, duration and changes

These Terms take effect upon installation of the App and remain applicable throughout its use. The publisher may amend them at any time, in particular to comply with legal, regulatory or technical developments. The applicable version is the one in force at the time of use, available at https://rupture.devolim.fr/en/legal/terms.html. Continued use of the App after a change constitutes acceptance of the amended version. Material changes may be signalled to you within the App.

4. Access, eligibility and minimum age

The App is intended for an adult or mature-teen audience. The User declares being at least fifteen (15) years old and having the legal capacity to accept these Terms. A minor under fifteen (15) may use the App only with the prior authorization and supervision of a holder of parental authority, who accepts these Terms on their behalf and guarantees the minor's compliance. The publisher does not knowingly collect data from children; if you are a parent or guardian and believe a child has provided us with data, contact us so we can delete it.

5. Service description

Rupture is an emotional wellbeing and support app designed to accompany people going through a breakup. It offers, among other things, a journal, a conversational companion (Glow) based on artificial intelligence, a guided path and wellbeing exercises. The publisher may evolve, modify, suspend or withdraw all or part of the features, under the conditions of § 13.

6. Disclaimer — wellbeing tool, not medical

7. Emergencies and crisis situations

8. The “Glow” AI companion

Glow relies on a generative artificial intelligence model provided by a third party. Its responses are generated automatically and:

• may be inaccurate, incomplete, inappropriate or wrong, despite the care taken in its design;
• do not constitute medical, psychological, therapeutic, legal or professional advice;
• must not be relied upon blindly: you should exercise your own judgement and, where necessary, consult a professional.

To the extent permitted by law, DEVOLIM does not warrant the accuracy, relevance or availability of Glow's responses and cannot be held liable for decisions made by the User based on those responses. The User is solely responsible for the content they submit to Glow.

9. User commitments and prohibited conduct

The User agrees to:

• use the App in accordance with its purpose, these Terms and applicable laws;
• not misuse the Glow companion for unlawful, malicious, fraudulent or purpose-contrary ends;
• not submit illegal, hateful, defamatory or rights-infringing content, nor data about third parties without their consent;
• not attempt to bypass technical limitations or security measures (notably those of the free version or the quotas);
• not disassemble, decompile, reverse engineer or attempt to reproduce the App's source code or models, except within the mandatory limits of the law;
• not disrupt the operation of the App or make automated or abusive use of it.

The User is solely responsible for their User Content and for their use of the App. In the event of a breach, the publisher may apply the measures set out in § 17.

10. Sales terms for the Rupture+ Offer

10.1 Offer and prices

The prices in force are therefore shown in the App and on the Platform before any subscription. For an Apple or Google account tied to another country, the price is automatically converted into the local currency by the Platform. The final amount is displayed by the Platform at payment confirmation, which constitutes acceptance of the price.

10.2 Payment

Payment is made exclusively via your Apple (App Store) or Google (Play Store) account. DEVOLIM receives no banking details, no identity and no postal address.

10.3 Trial period (where offered)

Where a trial period is offered, its conditions are those shown by the App and the Platform at the time of subscription. Unless cancelled before it ends, the subscription continues automatically and the price in force is charged by the Platform, in accordance with the Platforms' rules.

10.4 Automatic renewal

10.5 Cancelling a subscription

Cancellation is done exclusively from your Apple or Google account:

• iOS: Settings → [your name] → Subscriptions → Rupture → Cancel subscription. Direct link: apps.apple.com/account/subscriptions
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Rupture → Cancel. Direct link: play.google.com/store/account/subscriptions

Cancellation takes effect at the end of the period already paid: you keep Rupture+ until then, with no additional charge.

10.6 Delivery

The Rupture+ Offer is delivered immediately by electronic means, upon payment validation by the Platform.

10.7 Restoring purchases

If you reinstall or change device, you can restore your active subscription via the “Restore my purchases” function on the paywall, by signing in with the same Apple or Google account used for the purchase.

10.8 Right of withdrawal — Express waiver

10.9 Refunds

Refunds are governed exclusively by Apple's and Google's policies:

• Apple: reportaproblem.apple.com
• Google: support.google.com/googleplay

10.10 Price changes

DEVOLIM may change prices for future subscription periods. Any change to an ongoing subscription will be notified to you by Apple or Google at least 30 days in advance and will require your explicit consent, failing which the subscription will not renew.

11. Legal guarantees

The consumer User benefits from the legal guarantee of conformity and the guarantee against hidden defects under French law. These guarantees apply independently of these Terms and cannot be set aside. To invoke them, write to [email protected].

12. Intellectual property

The App, its code, interface, content, design, texts, and the Glow mascot and character (known by language as Lueur, Glow, Luz, Schimmer, ひかり or 빛나), together with all its elements, are protected and remain the exclusive property of BAUGEY MATHEO (or its licensors). The subscription and use grant a strictly personal, non-exclusive, non-transferable and revocable right of use, limited to the duration of use. Any reproduction, representation, adaptation, distribution, reverse engineering or commercial exploitation, in whole or in part, without prior written authorization, is prohibited and may give rise to legal action.

You retain ownership of your User Content. You grant DEVOLIM the strictly technical and limited licence necessary to operate the service (for example, transmitting your messages to the AI provider for the time needed to generate a response), excluding any commercial exploitation of your User Content.

13. Availability, changes and no guarantee of results

DEVOLIM uses reasonable efforts to provide a reliable and available App. However, to the extent permitted by law, the App is provided “as is” and “as available”: the publisher does not warrant that the service will be uninterrupted, error-free or bug-free, nor that it will achieve any particular result or objective. Access may be temporarily suspended for maintenance, updates, or due to technical constraints or third-party services. The publisher may evolve, modify or discontinue all or part of the App; in the event of permanent discontinuation, ongoing unused subscriptions will be handled in accordance with the Platforms' policies.

14. Limitation of liability

To the extent permitted by law:

• as Rupture is a support tool and not a medical service, the content and responses (notably Glow's) are provided for guidance only; the publisher is not liable for the User's decisions, actions or inactions based on such content;
• the publisher is not liable for indirect or unforeseeable damages (notably moral or emotional harm, data loss, loss of opportunity, loss of profit) arising from the use of or inability to use the App;
• the publisher is not liable for unavailability, interruptions, data loss or malfunctions attributable to maintenance, residual bugs, the User's device, the network, or third-party services (AI model, Platforms, ad network);
• the publisher's liability is limited to direct and foreseeable damages; in any event, and to the extent permitted by law, its total liability under the Rupture+ Offer shall not exceed the amounts actually paid by the User during the twelve (12) months preceding the triggering event.

Nothing in these Terms limits the publisher's liability in case of wilful misconduct, gross negligence, personal injury, nor affects the consumer's mandatory rights or the legal guarantees of § 11.

15. User indemnification

To the extent permitted by law, the User shall indemnify DEVOLIM against any third-party claim, action or judgment arising from a use of the App that does not comply with these Terms or the law, or from User Content that is unlawful or infringes the rights of a third party.

16. Force majeure

The publisher cannot be held liable for any non-performance or delay caused by a force majeure event within the meaning of Article 1218 of the French Civil Code, or by any cause beyond its reasonable control (notably failure or outage of networks, Platforms or third-party providers).

17. Suspension and termination by the publisher

In the event of the User's breach of these Terms, fraudulent, abusive or unlawful use, or a risk to the security of the service, the publisher may, to the extent permitted by law and in a proportionate manner, suspend or restrict access to the relevant features, without this giving rise to any compensation. This is without prejudice to the consumer User's rights relating to an ongoing paid subscription.

18. Third-party platforms and Apple/Google beneficiary clause

The App is distributed via the App Store and the Play Store. Your use is also subject to Apple's and Google's terms. These Terms are entered into between the User and DEVOLIM only, and not with Apple or Google, who are not parties to the contract and are not responsible for the App or its content.

In the event of the App's non-conformity, the User may notify Apple; to the extent permitted by law, Apple may refund any purchase price and will have no other warranty obligation. Apple, Google and their subsidiaries are third-party beneficiaries of these Terms and may enforce them against the User.

19. Personal data

Data processing is detailed in our Privacy Policy. In short: your journal stays on your device; only messages sent to Glow (and, for the progress analysis, elements of your progress) are transmitted to our AI provider for the time needed to generate a response.

20. Uninstallation

You may stop using the App by uninstalling it, which deletes locally stored data. Important: uninstalling does not cancel an active subscription — to cancel it, use the procedure in § 10.5 from your Apple or Google account.

21. Complaints

Subscriptions and in-app purchases are sold by Apple (App Store) or Google (Google Play), with whom the sales contract is concluded; DEVOLIM provides the service. Refund requests and complaints about a payment are handled by them (reportaproblem.apple.com for Apple, play.google.com for Google). Any other complaint may be sent to [email protected].

22. Miscellaneous

• Severability. If any provision of these Terms is held void, illegal or unenforceable, the remaining provisions shall remain in full force.
• No waiver. The publisher's failure to enforce a provision does not constitute a waiver of the right to enforce it later.
• Assignment. The publisher may assign or transfer these Terms in the context of a reorganization, merger or sale of business, without prejudice to the consumer User's rights.
• Entire agreement. These Terms, together with the Privacy Policy and Legal Notice, constitute the entire agreement between the User and the publisher relating to the App.
• Language. These Terms are written in French. Any translation is provided for convenience; in case of discrepancy, the French version prevails.

23. Governing law and jurisdiction

These Terms are governed by French law. In case of dispute, and after attempting an amicable resolution, the French courts shall have jurisdiction. A consumer User retains the right to bring proceedings before the court of their place of residence and to rely on the mandatory provisions of the law of their habitual residence.

24. Contact

For any question about these Terms, write to [email protected].