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Support center
Answers to common questions. For anything else, write to us — a human replies within 48 hours.
Email us directly
For a technical issue, a refund request (via Apple/Google), a suggestion or a legal question — the address is:
Frequently asked questions
Is Rupture free?
Yes. The heart of Rupture — the journal, the path, the core exercises and conversations with Glow — stays free (supported by a few discreet ads). The Rupture+ subscription is entirely optional.
What does Rupture+ include and where can I see the price?
Rupture+ gives access to additional features and removes all ads. The offer and its pricing are shown in the app before any purchase: auto-renewing subscription, no commitment. Payment goes through your Apple or Google account.
How do I cancel my Rupture+ subscription?
Cancellation is done from your account. On iOS: Settings → [your name] → Subscriptions → Rupture → Cancel. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Rupture → Cancel. Cancellation takes effect at the end of the period already paid; you keep Rupture+ until then.
How do I restore my purchases on a new phone?
Open the Rupture+ paywall and tap “Restore my purchases”. Make sure you're signed in with the same Apple (or Google) account used for the purchase. Your active subscription will be restored within seconds.
Is my journal private?
Yes. Your journal entries and letters are stored locally on your phone, using the system's secure storage (Keychain / Keystore). You can lock your space with a passcode or Face ID / fingerprint. Rupture does not keep your journal text on a server.
What happens to my conversations with Glow?
Glow relies on an AI model. To reply, the content of your message is securely sent to our AI provider (OpenAI) for the time needed to generate the answer. These messages are not used to train the models and are not tied to your identity. Details are in our privacy policy.
How do I lock the app?
Settings → Security → Enable lock. Choose a passcode, then optionally add Face ID, Touch ID or fingerprint unlock. The app locks automatically when it goes to the background.
Is Rupture a replacement for therapy?
No. Rupture is an emotional wellbeing and support tool — not a medical device and not a substitute for a healthcare professional. If you're going through a hard time, please reach out to someone you trust or a healthcare professional.
Why do I see “Allow tracking” and consent pop-ups?
They are required by regulation: Apple's App Tracking Transparency prompt and the Google UMP form collect your GDPR consent for advertising and analytics. You can refuse everything — in that case no personalized ads and no telemetry are enabled. You can change your mind anytime in Settings.
How do I delete my data?
Since your data is stored on your device, simply uninstalling the app erases it permanently. For any request regarding your rights (access, erasure…), write to [email protected].
Is the app available on iPhone and Android?
Yes, Rupture is available on iPhone and Android.
Didn't find your answer? Write to [email protected] — we reply within one business day.